Streamlining End to End Payroll & Award Interpretation
This case study explores the redesign and modernisation of foundU's suite of products.
As a late-stage startup, foundU faced the challenge of streamlining its feature heavy product while maintaining its robust functionality. My role was spent introducing and implementing user-centricity and design best practices across the platform.
Objective
To modernize and streamline foundU's platform, enhancing user experience and visual design while maintaining the product's powerful feature set.
Process & Methodology
1.
Stakeholder Collaboration and User Research
Worked closely with: Customer success team, clients, Heads of operations, Dev leads.
Conducted extensive workshopping sessions with internal stakeholders and external users throughout each project.
This collaborative approach ensured a deep understanding of user needs and business requirements.
2.
Design and Prototyping
Created low-resolution prototypes using Sketch and InVision.
Focused on simplifying complex workflows while maintaining necessary functionality.
Ensured designs utilised UX/UI best practices while being WCAG 2.0 compliant.
3.
Iterative Testing and Refinement
Conducted internal testing of prototypes.
Gathered feedback and iterated on designs.
Collaborated with development team to ensure feasibility of proposed solutions.
4.
Design System Design & Development
Created a robust design system and style guide.
Ensured consistency across the platform.
Facilitated easier implementation of low fi designs and future scalability.
5.
Feature Design and Implementation:
Designed and prototyped numerous tools and features.
Focused on enhancing user experience while maintaining powerful functionality.
Worked closely with development team to bring designs to life.
Results
My design efforts acheived the following:
A more modern and consistent look & feel across the platform.
Improved user satisfaction and efficiency in task completion.
A cohesive design language across the platform.
A comprehensive design system for future development.
Outcomes
Successfully simplified complex payroll and compliance processes.
Created a modern, user-centric interface without sacrificing functionality.
Developed a robust design system to ensure consistency and speed up future updates.
Improved collaboration between design, development, and customer success teams.
